FAQs:

Why can’t I see the “pick-up” option?

The pick-up option is turned off a few days before the scheduled pick-up dates to allow us time to fill and check all orders.

Since early orders are held, is there any advantage to ordering early?

Yes! We fill the orders in the same sequence we receive them.  So by ordering early, you improve your chances of getting lower-priced used textbooks.

How long should it take before I get my books?

Once fulfillment begins, we process most orders in one to three business days.  Ground shipping adds one to five business days.  We recommend you order at least 8 business days before classes begin.

Why did I receive a new copy when I ordered a used copy or visa-versa?

Although we will attempt to fill your order with books in your preferred condition, there are times when we do not have a title in the condition requested.  When this occurs, we automatically substitute what we have in stock and you will be charged accordingly.

What about “backordered” items?

If there is an item on your order that has not yet arrived, we will notify you that the item is on “backorder.”  As soon as that item comes into stock we will fulfill the remainder of your order.  You will only be charged for items as they are fulfilled.  We will attempt to fulfill backorders through the Wednesday prior to the start of the term.  Afterwards any unfulfilled orders will be automatically cancelled.  Books on backorder will be available for purchase in the bookstore on the first day of classes.

How do I cancel my order?

Please reply to the confirmation e-mail and type in “CANCELLATION” in the subject line of the e-mail.  Upon receipt we will attempt to intercept your order before it is filled.  Once orders are shipped standard return policies apply.

All REFUNDS are done at the bookstore.